Privacy Policy

Ms Rhea Life Coaching ("we", "us", or "our") operates the website https://www.msrhea.net and provides personal development coaching services. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or book a coaching session with us.

If you have any questions about this policy, please contact us at [email protected].

We collect information you provide directly to us, including:

• Account information — your name, email address, and password when you create an account.
• Booking information — the service you select, your preferred date and time, and any custom intake answers (such as date of birth and how you heard about us).
• Payment information — payment is processed securely by GoDaddy Payments. We do not store your full card details on our servers.
• Communications — messages you send us via the contact form or by email.
• Referral information — if you use or share a referral code, we record that relationship to apply any applicable rewards.

We also automatically collect certain technical information when you visit our site, including your IP address, browser type, pages visited, and referring URL. This is used solely for security and site performance purposes.

We use the information we collect to:

• Schedule, confirm, and manage your coaching appointments.
• Process payments and issue receipts.
• Send appointment reminders and follow-up communications.
• Send you a birthday discount coupon if you have provided your date of birth and opted in to marketing emails.
• Administer our referral rewards programme.
• Respond to your enquiries and provide customer support.
• Improve our website and services.
• Comply with legal obligations.

We will never sell your personal information to third parties. We do not use your information for automated decision-making or profiling.

If you are located in the European Economic Area or the United Kingdom, we process your personal data on the following legal bases:

• Contract — processing is necessary to fulfil your booking and deliver our coaching services.
• Legitimate interests — to operate and improve our website and to prevent fraud.
• Consent — for marketing emails and birthday communications, where you have opted in.
• Legal obligation — where we are required to retain records by law.

We use strictly necessary cookies to keep you logged in to your account and to remember your cookie consent preference. We do not use advertising or tracking cookies without your explicit consent.

You can manage your cookie preferences at any time using the cookie consent banner displayed on your first visit to our site.

We share your personal information only with trusted service providers who help us operate our business, including:

• GoDaddy Payments — to process payments securely.
• Email delivery providers — to send transactional and marketing emails on our behalf.
• Hosting providers — to host and operate our website and database.

All third-party providers are contractually required to handle your data securely and only for the purposes we specify.

We may also disclose your information if required by law, court order, or to protect the rights and safety of Ms Rhea Life Coaching or others.

We retain your personal information for as long as necessary to provide our services and comply with our legal obligations. Specifically:

• Account and booking records are retained for a minimum of 7 years for tax and legal compliance.
• Marketing consent records are retained until you withdraw consent.
• Contact form messages are retained for up to 2 years.

You may request deletion of your account and personal data at any time (subject to our legal retention obligations) by emailing [email protected].

Depending on your location, you may have the following rights regarding your personal data:

• Access — request a copy of the data we hold about you.
• Rectification — ask us to correct inaccurate data.
• Erasure — request deletion of your data (subject to legal obligations).
• Restriction — ask us to limit how we use your data.
• Portability — receive your data in a structured, machine-readable format.
• Objection — object to processing based on legitimate interests.
• Withdraw consent — opt out of marketing emails at any time via the unsubscribe link in any email.

To exercise any of these rights, please contact us at [email protected]. We will respond within 30 days.

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, or misuse. All data is transmitted over HTTPS. Passwords are stored using industry-standard hashing. Payment data is handled exclusively by PCI-compliant payment processors.

No method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

Our services are intended for adults aged 18 and over. We do not knowingly collect personal information from children under 18. If you believe we have inadvertently collected such information, please contact us immediately at [email protected] and we will delete it promptly.

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. We encourage you to review this policy periodically. Continued use of our website after changes are posted constitutes your acceptance of the updated policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact us: